Store Policies

Learn more about our Store Policies

Soundfreaq Store Policies

Free Shipping

We only ship within the US. We offer Standard (4-14 business days) or Expedited (2-6 business days) options.  We ship USPS for most accessories.

Free Returns

At Soundfreaq, we want all of our customers to have a happy listening experience with their Soundfreaq speaker. If, for any reason, you are not 100% satisfied with your purchase, you may return it in its original condition within 30 days for a full refund – and we will even take care of the return shipping cost.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging with all the accessories included.

Please email to receive a prepaid shipping label.

Please note that your Soundfreaq return must be received within 45 days of the original purchase date in order to receive a full refund.

Items purchased directly from our retail partners, ie. Target, Amazon, must be returned through the retailer.

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